Frequently asked questions
Short answers to the questions GEOforge customers ask most often about modules, data, billing, and integrations.
Short answers to the things customers ask us most often. If you don't find your question here, use the support chat in the bottom-right of your dashboard.
About the product
What does GEOforge actually do?
GEOforge measures and improves how your company appears in AI answer engines — ChatGPT, Perplexity, Claude, Google AI Overviews, and others. See Welcome to GEOforge for a one-minute overview of the modules.
How is this different from traditional SEO?
Traditional SEO optimizes for ranked search results. GEOforge optimizes for being cited and referenced inside AI-generated answers — which uses different signals (entity associations, structured data, off-site mentions, source trust) and different measurement (share of voice across engines, not blue-link rankings).
Data and coverage
Which AI engines do you track?
Share-of-Voice measurement runs against ChatGPT today — that's the engine whose answers we sample for each of your approved prompts. The Overall SoV card in SignalForge → Prompts is labelled "ChatGPT only" to make that explicit.
Referral traffic from other AI engines is a separate signal. The SignalForge → Analytics tab pulls visits to your site from ChatGPT, Perplexity, Gemini, Claude, and Copilot via your connected Google Analytics property.
Can I track competitors?
Yes. Competitors are configured per brand and tracked alongside your own domain in CiteForge and SignalForge.
Content and publishing
Where does ContentForge publish to?
ContentForge can publish directly to WordPress, Webflow, and Prismic, with per-brand field mapping for Prismic. If you don't use a supported CMS, there's a manual publish option that gives you the rendered output to copy and paste.
Can I refresh content I've already published?
Yes. ContentForge's refresh pipeline updates existing pieces in place and republishes to the same CMS post. You can also force a fresh draft if you want to start over rather than incrementally update.
Brand voice and AI output
Can I control the tone of generated content?
Yes. Brand voice guidelines are configurable by an admin and are threaded into the Writer agent every time it generates content.
Still stuck?
- Search this help center using the search bar at the top of the page.
- Open the support chat from your dashboard — a human will pick it up during business hours.
- For data issues (missing citations, wrong competitor list), include the brand name and the specific query or URL so we can reproduce it.